Order Processing Assistant

Big Hit Creative Group is an Integrated Marketing Agency with over 2 decades of successful marketing experience. We provide a collaborative, flexible, light-hearted work environment for our team members.

We are seeking a full-time Customer / Client Services Representative. The ideal candidate is a proven professional, outgoing and cheerful. A highly organized self-starter who wants to be part of a winning marketing team, while displaying their own leadership skills.

Order Processors are responsible for overseeing and monitoring the flow of all sales orders. In this role, you will confirm order specifications, manage order lifecycle, and resolve order issues through client communications. The candidate will work closely with the Sales Team, Design Team and vendors to ensure orders are executed properly and on time to bring the customer value and satisfaction. Being proficient in managing tight deadlines and multiple tasks with confidence and ease will create success for a high-energy, detail-oriented person.


Key Position Responsibilities:

· Order Management- from Inception to Delivery

· Ability to work independently and coordinate directly with team members with minimal supervision

· Communicate with suppliers & vendors and manage all shipments.

· Ensure accuracy of purchase orders

· Problem solver with a take charge attitude

· Exceptional attention to detail, ability to adapt to change and balance competing demands

· Persistent follow-up with vendor & customer coordination

· Prepare customer quotes and presentations quickly and accurately, ensuring profitability for the company.

· Display careful execution and follow through on projects from inception and delivery

· Track all orders using project management tools, calendar alerts and Drive.

· Possess good communication skills, written and verbal

· Ability to maintain strong, long-lasting client relationships; Care about clients and results.

· Help clients navigate through our online store and monitoring chat sessions

· Follow up with clients after each sale and updating notes in CRM.


The Ideal Order Processor will be:

· Detail-oriented, with a near-compulsive desire to track order details accurately and effectively.

· Persistent and work with a sense of urgency.

· Proven success as a self-starter, ability to work independently, and solve problems with a take charge attitude and a strong customer centric mindset.

· Goal oriented with superior work ethic and effective time management skills.

· Exceptional attention to detail, with the ability to adapt to changes and consistently balance competing demands.

· Experienced in Microsoft products, specifically Outlook, Word, Excel and PowerPoint

· Must be Coachable